Careers · Shipboard role
Guest Services Manager
The Guest Services Manager leads the Guest Services team so that its officers anticipate guests' needs and deliver personalised service, using guest feedback and ratings to build a positive service culture.
A watch or a day
Day work
The certificate that gates the job
STCW V/2 (serving on passenger ships (applies to all personnel))
The certification behind this rank
What the rules require for this role — STCW, Indian and UK implementation.
Plus the certificates every seafarer holds: medical, basic safety, security awareness, and passenger-ship training on a cruise ship.
STCW V/2
serving on passenger ships (applies to all personnel)
MSN 1866 Amd 2
UK implementation of STCW V/2
MS (STCW) Rules 2014 r.55
India implementation of STCW V/2
Also known as
Where can this role take you?
See how to reach this role — and the ladder above it — in the Route Finder.