Careers · Shipboard role
Guest Services Officer (Agent)
The Guest Services Officer (Agent) is the guests' first point of contact at the guest services desk: answering enquiries, coordinating services and resolving concerns with warmth and professionalism to keep guest satisfaction high.
A watch or a day
Day work
The certificate that gates the job
STCW V/2 (serving on passenger ships (applies to all personnel))
The certification behind this rank
What the rules require for this role — STCW, Indian and UK implementation.
Plus the certificates every seafarer holds: medical, basic safety, security awareness, and passenger-ship training on a cruise ship.
STCW V/2
serving on passenger ships (applies to all personnel)
MSN 1866 Amd 2
UK implementation of STCW V/2
MS (STCW) Rules 2014 r.55
India implementation of STCW V/2
What employers ask for
Seen across employer job postings — a guide to what recruiters look for, not a legal requirement.
English / Marlins / CES test
e.g. Fluent English
Also known as
Where can this role take you?
See how to reach this role — and the ladder above it — in the Route Finder.